After a turbulent winter with hundreds of flight delays spanning the country, the Canadian Automotive Association has created a new resource to help navigate the complex landscape of air travel woes.
Unveiling a new user-friendly compass, CAA’s new Air Passenger Help Guide provides clarity for travellers trying to navigate murky waters of flight disruptions, including flight delays, cancellations, lost luggage or the dreaded bump from a flight.
For several years now, Canada has governed air passenger rights with federal rules, but the rules are lengthy and complicated. CAA’s new guide provides a plain-language guide that answers questions about the most common flight disruptions in five clicks or less.
Air travellers wondering what, if anything, the airlines owe them can consult the guide for help.
According to a recent CAA survey, more than six in 10 Canadians say they or someone they know has experienced a flight disruption in the last two years.
“Travelling can feel like navigating a maze, especially when it comes to understanding air passenger rights. CAA is taking the helm by furnishing Canadians with clear-cut information to navigate turbulence when plans go awry,” Ian Jack, CAA National’s vice-president of public affairs, remarked.
CAA also has been pushing the government to publish statistics on airline performance, such as on-time performance or baggage loss, so Canadians can see for themselves how each airline is doing.
Approximately 80 per cent of Canadians agree that the federal government and airlines should publish more statistics to increase transparency.
Until that day comes, CAA’s Air Passenger Help Guide can be found at CAA.ca/AirPassengerHelpGuide.
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